Frequently Asked Questions

How long does delivery take, and what are the shipping costs?

  • Within Saudi Arabia: 3-5 business days
  • Outside Saudi Arabia: 7-10 business days

Shipping cost:

The shipping cost is calculated at checkout, as it depends on the weight of the order and the delivery location.

For international orders, customs fees are determined by the customs authorities in each country or region.

How should I care for my clothes?

Please refer to the care instructions on the product tag before washing or using the item.

Will sold-out items be restocked?

Some pieces may be restocked, but not all of them.

We recommend signing up for restock notifications on the product page so you'll be notified once the item becomes available again.

How can I make sure my order isn't delayed?

Please make sure to fill in your address and contact information completely and accurately when placing your order.

What are the available payment methods?

  • Tabby
  • Tamara
  • Apple Pay
  • Mada
  • Visa
  • MasterCard
  • Cash on Delivery

What is your exchange and return policy?

You have the right to exchange or return your order within 3 days of receiving it, provided the item is in its original condition.

All shipping fees will be covered by the customer.

Exchange and return process:

  1. Contact us via Instagram and request a return shipping label.
  2. Pay the shipping fees.
  3. We will issue and send you the shipping label.
  4. Prepare the items for return, attach the provided label, and ship them back.
  5. Once we receive your items, we'll contact you within a week to arrange a refund or an exchange for a different size.

Notes:

  • This is the only method to exchange or return items purchased through our online store.
  • The full process takes at least one week and cannot be expedited.
  • Returns or exchanges cannot be made through physical stores that carry our products.

How can I contact you?

How can I collaborate with you?